Cutomer Disservice

I have had text messaging blocked on all of my phones since I got them...so tell me, why do I have to go thru this crap every bill and have to spend 30-50 minutes on the phone with the sprint cust rep to get charges taken off my bill for text messages? huh? so I'm railing at this poor guy today telling him that this is total BS that I have to scrutinize my bill every frikken month to see if they charged me again and then more time on the phone to get the charges removed and still!!! I get charge almost every month! So he's going to make sure they are blocked, take off the charges, and he's going to give me a "inconvenience" credit of $5.00 for all the hassle I've had to put up with...that's $1 for text credit and $4 for my time...bwah!~ I hate cell phone companies almost as much as I hate internet providers and cable companies!